Support

How do I count a register?

On the main screen, enter how many of each banknote and coin you have, using the + / − buttons or the keyboard. Holding + or − makes the number run, and it speeds up the longer you hold. The total updates live at the bottom. Tap the share icon for a full breakdown, or the tray icon to save the result to your history.

Can I hide denominations I never use?

Yes. Tap Edit on the main screen. There you can reorder denominations by dragging them, or remove the ones you do not use. The + button in edit mode brings removed denominations back.

Why does my history only go back 30 days?

CashierX keeps 30 days of history and deletes older records automatically. This is deliberate: the data lives only on your device and is never backed up to us, so we keep the amount of stored data small. If you need a longer record, use the share button to export a breakdown before it ages out.

What are profiles for?

If several people use the same phone — different shifts, for example — each can have their own profile with its own counts and history. There is also a Shared profile that anyone can use. You can switch profiles from the person icon at the top of the main screen, or manage them in Settings → Profiles.

I forgot my profile passcode. What now?

When you are asked for the passcode, choose “Forgot passcode”. You will be asked the recovery question you picked when creating the profile; answer it correctly and you can set a new passcode.

If you have also forgotten the answer to the recovery question, the profile cannot be opened. Passcodes and answers are stored only as a salted secure hash on your device, so there is no copy anywhere for us to look up and no way for us to reset it. You can still delete the profile and start a new one, but its counts and history are lost.

What is the Admin Panel?

On a shared device, the Admin Panel lets the owner of the business see each profile’s daily totals and revenue chart without knowing the individual passcodes. It deliberately does not show the individual counts or the times they were made. It is protected by its own passcode, which starts as 1111 — change it the first time you open the panel.

How do I remove the ads?

Open Settings → Remove Ads and choose the monthly or yearly subscription. Ads stop immediately after the purchase completes. If you have subscribed before — on this device or another one with the same Apple Account — use “Restore Purchases” on the same screen.

How do I cancel the subscription?

Subscriptions are managed by Apple, not by us, so you cancel them on your device:

Open the Settings app → tap your name at the top → Subscriptions → select CashierX → Cancel Subscription.

You keep the ad-free experience until the end of the period you already paid for, and it does not renew after that. For refunds, contact Apple Support — we have no access to your payment details and cannot issue refunds ourselves.

Which languages and currencies are supported?

Nine languages: English, Türkçe, Français, Deutsch, Italiano, العربية, Tiếng Việt, اردو and हिन्दी. Four currencies: Euro, British Pound, Turkish Lira and US Dollar. Both can be changed at any time in Settings; changing the currency does not delete anything.

I changed my phone. Can I move my data?

Counts, history and profiles are stored only on the device and are not synced to any server, so they do not follow you to a new phone. A full encrypted iPhone backup restored onto the new device does bring them across. Your subscription, on the other hand, is tied to your Apple Account — sign in with the same account and use “Restore Purchases”.

How do I change my advertising choices?

If you are in the European Economic Area or the United Kingdom, Settings → Privacy Options reopens Google’s consent form so you can change what you agreed to. Outside those regions that row is not shown, because the consent form does not apply. Tracking permission itself is controlled by iOS, under Settings → Privacy & Security → Tracking on your device.